Privacy notice
Last updated: 6 October 2026
This privacy notice tells you what to expect us to do with your personal information.
Post
Lonsdale House, 52 Blucher Street, Birmingham, West Midlands, B1 1QU, United Kingdom
Telephone
07423 495545
Email
info@izzycaresolutions.co.uk
ICO registration
Izzy Care Solutions Ltd is registered with the Information Commissioner’s Office, registration reference ZC239095.
Person responsible for data protection
Eromosele Ray-Aigbokhai, Registered Manager, is responsible for data protection at Izzy Care Solutions Ltd and can be contacted using the details above.
What information we collect, use, and why
We collect or use the following information to provide care and support services and for staff recruitment:
- Name, address and contact details
- Gender
- Date of birth
- NHS/HSC/CHI number
- Next of Kin details including any support networks
- Emergency contact details
- Photographs
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
- Payment details (including card or bank information for transfers and direct debits)
We also collect the following special category information to provide care and support services and for staff recruitment. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Religious or philosophical beliefs
- Health information
We collect or use the following information for safeguarding or public protection reasons:
- Name, address and contact details
- Emergency contact details
- Photographs
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
We also collect the following special category information for safeguarding or public protection reasons. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Any other personal information required to comply with legal obligations
- Right to work
- Safeguarding information
- Criminal offence data
We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Religious or philosophical beliefs
- Health information
Information we collect from our website
If you contact us through the enquiry form on izzycaresolutions.co.uk, we collect your name, email address, telephone number and the content of your message. We use this to respond to your enquiry and, where you go on to receive care from us, to set up your records. Our lawful basis is that the processing is necessary to take steps at your request before entering into a contract.
Please do not include medical or health details in the enquiry form. We will discuss those with you by telephone or in person.
We use Google Analytics to understand how our website is used. This places cookies on your device and transfers information, including your IP address, to Google in the United States. Google Analytics only runs if you give your consent through our cookie banner. Our lawful basis for this is your consent, and you can withdraw it at any time.
We ask for your consent before placing any cookie that is not strictly necessary for the website to work. You can change your cookie choices at any time using the Cookie Settings link in the footer of every page. Full details of the cookies we use are set out in our Cookie Policy.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide care and support services are:
- Consent - we have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- It is critical we collect personal information from our service users so that we are well informed enough to provide high level personal care to them. We also use this information in partnership with other healthcare professionals, so they are able to assess the service user and positively impact decision making that supports the service user to achieve their health goals
For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- It is critical we collect personal information from our service users so that we are well informed enough to provide high level personal care to them. We also use this information in partnership with other healthcare professionals, so they are able to assess the service user and positively impact decision making that supports the service user to achieve their health goals. Also, we collect information from our employees in order to comply with legal requirements. These requirements satisfy immigration and security standards as required by law
For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our conditions for using special category information
Some of the information we hold is “special category information” under UK data protection law. This includes health information, information about racial or ethnic origin, and information about religious or philosophical beliefs. To use this information we need a condition under Article 9 of the UK GDPR in addition to one of the lawful bases set out above.
Our conditions are:
- Health or social care – Article 9(2)(h) of the UK GDPR, together with the condition in paragraph 2 of Part 1 of Schedule 1 to the Data Protection Act 2018. We rely on this to assess, plan and deliver care and support to our service users, and to work with other health and care professionals involved in their care. This processing is carried out by people who owe a duty of confidentiality.
- Safeguarding of children and of individuals at risk – the condition in paragraph 18 of Part 2 of Schedule 1 to the Data Protection Act 2018. We rely on this where we need to use or share information to protect someone from neglect, or from physical, mental or emotional harm.
- Employment, social security and social protection – Article 9(2)(b) of the UK GDPR, together with the condition in paragraph 1 of Part 1 of Schedule 1 to the Data Protection Act 2018. We rely on this for information we hold about the people who work for us.
- Vital interests – Article 9(2)(c) of the UK GDPR. We rely on this where someone’s life is at risk and they are not able to give their consent.
Criminal offence data
Care work is a regulated activity, so we carry out Disclosure and Barring Service (DBS) checks on the people who work for us. Information about criminal convictions and offences is subject to additional rules under Article 10 of the UK GDPR.
Our lawful basis for this processing is that it is necessary for us to comply with a legal obligation. Our condition for using criminal offence data is the safeguarding condition in paragraph 18 of Part 2 of Schedule 1 to the Data Protection Act 2018.
Appropriate policy document
Where we rely on the conditions in paragraph 1 of Part 1, or on any condition in Part 2, of Schedule 1 to the Data Protection Act 2018, the law requires us to have an appropriate policy document in place. That document explains how we comply with the data protection principles and sets out our policies on keeping and erasing information. You can ask us for a copy using the contact details at the top of this privacy notice.
Whether you have to provide the information
Some of the information we ask for is needed so that we can enter into and carry out a contract with you. If you choose not to give it to us, we may not be able to provide a care and support service safely.
Some of the information we hold we are required to collect by law. For example, we must check that the people who work for us have the right to work in the United Kingdom, and we must carry out DBS checks on people working in regulated activity.
Where we ask for information on the basis of your consent, giving it is entirely your choice and you can withdraw your consent at any time.
Automated decision-making and profiling
We do not make decisions about you by automated means alone, and we do not use your information for profiling.
Where we get personal information from
- Directly from you
- Family members or carers
- Other health and care providers
- Social services
- Councils and other public sector organisations
- Previous employers
How long we keep information
How long we keep your information depends on the type of information and why we hold it.
- Enquiries that do not result in a service: we keep your details for 2 years from our last contact with you.
- Service user care records: we keep these for 8 years after the end of care or from the date we last saw the person, in line with the Records Management Code of Practice for Health and Social Care.
- Safeguarding records: we keep these for 8 years after the end of care, or longer where there is a legal or regulatory reason to do so.
- Employment and recruitment records: we keep these for the periods required by employment, tax and immigration law.
- Website enquiry information: we keep this for 2 years from the date of the enquiry.
- DBS certificate information: we keep a record of the certificate reference number, the date it was issued and the recruitment decision we made. We do not keep a copy of the certificate itself for longer than six months after that decision, in line with the DBS Code of Practice.
- Cookie consent records: we keep a record of the consent you give through our cookie banner for 12 months, so that we can show when and how consent was given.
When we no longer need your information, we dispose of it securely.
Who we share information with
Others we share personal information with
- Other health providers (e.g. GPs and consultants)
- Care providers
- Organisations we need to share information with for safeguarding reasons
- Emergency services
- Local authorities or councils
- Organisations we’re legally obliged to share personal information with
- The Care Quality Commission, as our regulator, where it requires information from us
- Our professional advisers, where they need the information to advise us
Transfers of information outside the UK
We keep service user care records in the United Kingdom.
Some of the services we use to run our website transfer information outside the United Kingdom. Where that happens, the transfer is made under safeguards recognised by UK data protection law, such as UK adequacy regulations or the UK International Data Transfer Addendum.
The service that currently involves a transfer outside the United Kingdom is Google Analytics, which we use to understand how our website is used. It transfers information, including your IP address, to Google in the United States, and it only runs if you give your consent through our cookie banner. You can withdraw that consent at any time using the Cookie Settings link in the footer of every page.
If you would like more information about these transfers, or a copy of the safeguards we rely on, please contact us using the details at the top of this privacy notice.
How we keep your information secure
We take steps to make sure your information is held securely and is only seen by people who need to see it. These include:
- keeping paper records in locked storage, and taking out of the office only what is needed to deliver care
- protecting electronic records with passwords and access controls, so that staff can only see the information they need for their role
- training everyone who works for us in confidentiality and data protection when they join and at regular intervals afterwards
- having a procedure for reporting and investigating any loss of, or unauthorised access to, personal information, and for telling the ICO and the people affected where we are required to do so
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
- you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
- we have a legal requirement (including court orders) to collect, share or use the data;
- on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime); or
- the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Eromosele Ray-Aigbokhai
Email: info@izzycaresolutions.co.uk
Telephone: 07423 495545
Post: Lonsdale House, 52 Blucher Street, Birmingham, West Midlands, B1 1QU
We will acknowledge your complaint within 30 days of receiving it, and we will tell you the outcome without undue delay. If our investigation is going to take some time, we will keep you updated on how it is progressing.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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